Cost of Incidents $
Calculates the total cost associated with incidents, including lost revenue, remediation efforts, and any compensation to customers.
10 Incident & Response KPIs
Customer Impact score
Evaluates how incidents affect customers, considering factors like downtime, data loss, or reduced functionality.
Escalation Rate %
The frequency at which incidents are escalated to higher-level teams or management, indicating the complexity of incidents and potential gaps in initial response capabilities.
Incident Count #
The total number of incidents recorded in a given period.
Mean Time to Acknowledge time
Assesses the average time taken for a team to acknowledge an incident after detection.
Mean Time to Detect time
Measures the average time taken to detect an incident after it has occurred, indicating the effectiveness of monitoring and alerting systems.
Post-Mortem / Root Cause Analysis Timeliness time
Evaluates the promptness of conducting a thorough investigation (post-mortem) after an incident to determine its root cause.
Post-Mortem Action Item Completion Rate %
Tracks the percentage of action items identified in post-mortem analyses that are successfully completed, reflecting the team’s commitment to improving based on past incidents.
Severity of Incidents list
Categorizes incidents based on their severity levels, such as critical, high, medium, and low.
Time to Learn From Incidents time
Measures how quickly teams analyze and derive learnings from incidents, crucial for improving systems and processes to prevent future occurrences.