Fill Rate

Represents the percentage of customer orders that are fulfilled from stock on hand. A lower rate may lead to backorders and customer dissatisfaction.

Formula

(Number of Orders Fulfilled from Stock / Total Customer Orders) x 100

Example

If 950 out of 1000 customer orders are fulfilled from stock, the fill rate is 95%.

Other Efficiency & Performance KPIs

• Average Dock-to-Stock Time
• Economic Order Quantity
• Frequency of Canceled Orders
• Frequency of Emergency Orders
• Order Lead Time